Refund & return policy

Deadlines at a glance

Business days are Monday to Friday, excluding US public holidays. To confirm

Check your delivery

Inspect your order as soon as it arrives.

• Wrong or damaged goods. If you receive the wrong model or quantity, or the shipment arrives with clear shipping damage or packaging errors, tell us in writing at support@qboid.ai within 10 business days of delivery. We will replace the goods, give a credit, or refund them, at our choice. After that period the delivery counts as accepted.
• Missing delivery. Tell us in writing within 2 business days of the day the order would normally have arrived. We will replace the goods within a reasonable time, adjust the invoice to what was delivered, or give a credit toward a future purchase, at our choice.
• Quantities. The quantity we record at dispatch counts as the quantity received, unless you send written evidence that it's different.

Returning hardware

Hardware (the M2, the S1 and accessories) can be returned with a Return Merchandise Authorization (RMA). Request it from support@qboid.ai within 10 business days of delivery.

What can be returned

• Hardware in good working condition, unless you are returning it for an approved defect;
• in its original packaging, with all included accessories and documentation;
• with proof of purchase.

Fees

• 20% restocking fee on discretionary returns, for example when you change your mind or the product doesn't suit your items. Before you buy, ask us whether your items are in scope, and see the M2 specifications.
• No restocking fee when the return is approved because of a verified QBOID quality or workmanship defect.
• Original shipping charges are not refunded, unless the return is due to a QBOID shipment error.
• Return shipping is paid by you. To confirm

Except as described under Check your delivery and on this page, hardware sales are final.

How to return an item

1. Email support@qboid.ai within 10 business days of deliveryInclude your order number, the serial number of each device and why you are returning it. For a defect, add a short description and screenshots or photos. To confirm
2. Wait for your RMAWe reply with an RMA number and where to send the item. Please don't ship anything without an RMA.
3. Pack itUse the original packaging, with all accessories and documentation, your proof of purchase and a copy of the RMA inside the box.
4. Ship within 15 business days of the RMASend it to the address in the RMA. We recommend a tracked, insured service.
5. Inspection and refundWe email you when the return arrives, and again when the refund is approved or declined. Approved refunds go to your original payment method.

Hardware warranty

QBOID warrants that its hardware will materially conform to QBOID's published specifications for 12 months from the shipment date.

• To make a claim, tell us in writing at support@qboid.ai within 10 business days of finding the defect, and give us the information we reasonably ask for to troubleshoot or verify it.
• What we do, at our choice: repair the hardware, replace it, or give a pro-rata credit or refund. These are the only remedies under the warranty.
• Not covered: problems caused by misuse, neglect, accident or unauthorized modification; by not following installation, storage or operating instructions; or by third-party products not made by QBOID.

Extended warranty plans sold on the store: terms to be published. To confirm

App subscriptions

Subscriptions to the Item & Parcel, Pallets and WorkFlows apps run for 12 months unless your order says otherwise, are billed annually in advance in US dollars, and renew only if your order form, quote or store plan says so.

App licence fees are refundable within 7 days:

• of the hardware delivery date, if you bought the app with hardware;
• of the purchase date, if you bought the app on its own;
• of the renewal date, for a renewal.

After those 7 days, app licence fees are non-refundable, except where the law requires a refund.

QBOID Cloud

Cloud Basic is included with an active app subscription at no extra charge, so there is nothing to refund.

Cloud Pro fees are refundable within 7 days of the purchase date for a new subscription, or of the renewal date for a renewal. After that, Cloud Pro fees are non-refundable, except where the law requires a refund.

When Cloud Pro is cancelled, expires or is downgraded, you have 30 days to export your data, after which it may be deleted. Cloud Basic keeps up to 30 days of rolling history, and its data may be deleted when your subscription ends. See QBOID Cloud for how to export.

How refunds are paid

Approved refunds are paid to the original payment method. For discretionary hardware returns, the 20% restocking fee is deducted, and original shipping charges are not refunded unless we made a shipment error.

Shipping and delivery

Unless we agree otherwise in writing, hardware is delivered Ex Works (EXW) from our warehouse:

• Title and risk of loss pass to you at that delivery point. From there, freight, insurance and import or export formalities are your responsibility.
• We may ship an order in parts; each shipment is a separate sale.
• If you can't accept delivery or don't give shipping instructions, risk passes when the goods are made available at the delivery point, and we may store them at your expense.

Shipping options and charges are shown on the store (opens in a new tab) and in your quote.

Bought from a reseller

If you bought QBOID products from an authorized reseller, contact the reseller first. Returns and refunds follow the reseller's terms of sale, and the reseller will work with QBOID on any warranty claim. To confirm Find a reseller.

Contact us

Full terms: Exhibit A (hardware) (opens in a new tab) · Exhibit B (software) (opens in a new tab) · Exhibit C (QBOID Cloud) (opens in a new tab) · All product terms